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FAQ's * Ordering We request that you place your order no less than 14 business days before the event. Please keep in mind all the stages that production needs to go through (designing, proofing, printing, wrapping, and shipping) and plan accordingly. If you wish to pay by check, please add another 10 days to your order to allow it to clear. Printing will not start until the check has cleared. Short notice may be considered depending on the design and order, but only with prior approval. You may contact us through email for further information. * Delivery Charge There is no charge for delivery unless you are beyond a 10 mile traveling distance, then a minimal fee will be added due to the high cost of gas. * Shipping Charge You are responsible for the cost of shipping. There is no handling charge. * Email Samples We require customers to check their wrapper "proof" before printing. Since you are most familiar with the information, we need to rely on you to find any spelling errors. We can email you a sample proof, or meet with you in person if you are local. We can also send your proof through the mail if you prefer and if time permits. Due to everyone having a different resolution and color on their monitor, the email sample may be slightly different than the actual proof and design. This may be a slight variation of color tone. * Refunds
* Custom Designs Most of our designs are pre-made, however, custom work is always welcomed. Please be aware that if you choose this option, your order will take longer to complete. So if you need a custom design, please add extra time before your delivery date to make sure we can come up with a design that will be everything that you imagine. * Photos & Logos You may add your own photo to your wrapper. You can email a digital image, please be sure it is in .jpg format and at least 300 dpi. PLEASE NOTE: It is your responsibility to get permission from the photographer if your photo was done professionally before it can be used on a wrapper. If you have a business and would like to use your company logo, we can do that too. However, we will need signed permission by the copyright owner prior to using it. We are very sorry, but we are unable to use characters or logos that are copyrighted without written permission. Due to trademark and copyright laws, images that we absolutely can NOT use include anything by Disney, Barbie, Dora, Sesame Street, SpongeBob, Blues Clues, Precious Moments, etc. We CAN find you something that fits the theme, we just can't use the actual images of the characters. They are copyrighted. Thank you for understanding. We do have faux wrappers available as examples that fit the color and character theme, but are not an exact duplicate of the character itself. Check them out in our Children's section. * Handling Candy All candy is kept in its original wrapper. We enclose the original wrapper with our design, in keeping with the Allowed Use Policy by Hershey's. You will tell us what type of candy you wish to use for your event. We will get that type of candy and will not substitute anything without informing you first (and only if we cannot locate the type you want). Because of Health & Safety issues, candy that has been handled by the customer cannot be returned and restocked. NO exceptions and we hope you understand. * Wrappers Only During the hot summer months it is "not advisable" to ship chocolate in the mail. We can ship the chocolate by adding ice cells during the shipment and adding an additional fee to the shipping total. However, you can order the wrappers only. You will get the wrappers and instructions on how to wrap them, and you can purchase the candy yourself, locally. Please keep in mind if you are ordering wrappers only, the work involved to cut and attach the wrapper and whether that is something you want to do. * Types Of Printing You can choose between laser color (almost waterproof) or rich color ink jet (not waterproof but can be laminated or come in clear cello bag). Laser printing won't run, but ink jet will unless laminated. * Paper Type High-quality paper with a soft gloss is most popular. It gives a lustrous sheen to the wrappers. Card stock is used for mint-books, and other items, such as gable boxes, and "envelopes" for your bars. * Old Style vs. New Style Hershey's changed their style of wrapper to the new temper-proof, sealed kind. A lot of people prefer the old style with the silver ends showing. We can create a look with different colors of foil to compliment your wrapper. The new style wraps are longer and have crimped and scalloped edges. You can also order "wraparounds" which resemble your bar wrapped in an envelope style. You can order whichever style you prefer. |
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